Delivery


Delivery

We will deliver the Goods within the following agreed periods.  Date of receipt of payment is classed as Day 0: 

Craft Orders

We aim to despatch Craft Orders within 3 working days (excludes delivery time).

All Craft Orders of cards, bookmarks, notelets, boxes, gift bags and tags, etc. will be sent by Royal Mail 1st Class post.  A Proof of Postage is always obtained. Royal Mail state they aim to deliver 90% of 1st class mail the next working day, but they are unable to guarantee this.  This, however, does leave that 10% which may take up to 3 working days.  

Should you wish, I can send your order by 1st Class Recorded Delivery for a supplemental fee of £1.50.  Please contact me before placing your order if you would like this service.

Personalised Candles

We aim to despatch Personalised Candle Orders within 5 working days (excludes delivery time).  Please note Saturdays, Sundays and Bank Holidays are considered non-working days.  

Service Provider and Delivery Period

All Candle Orders will be sent by Hermes Courier which states they will deliver within 2-4 working days.

Please bear in mind the Delivery times stated above when placing any Order. It is advisable to give yourself plenty of time between the date of your Order and the date your Order is required. 

Accepting Delivery

If you or your nominee fail, through no fault of ours, to take delivery of the Goods, we may charge the reasonable costs of redelivering them.

You must, if reasonably practicable, examine the Goods before accepting them. 

Delivery Locations

We do not deliver to addresses outside Mainland UK, be it inside or outside of the EU, at present.  This is due to postage costs being extremely cost prohibitive.  If you place an order and you are outside of the UK, I will unfortunately have to Cancel your Order and give you a Refund.  I will contact you personally to notify you of this.  Please accept my apologies if you are affected in this way.